At KC JO and Company LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS appointment reminder and confirmation services.
Information We Collect
Personal Information
We may collect the following types of personal information:
Name and contact information (phone number, email address)
Appointment scheduling information
Communication preferences
Service usage data
Automatic Information Collection
We may automatically collect certain information about your device and usage patterns, including:
Device information and identifiers
Usage statistics and interaction data
Technical information about your mobile device and carrier
How We Use Your Information
We use the collected information for the following purposes:
Providing SMS appointment reminder and confirmation services
Improving our service quality and user experience
Customer support and communication
Compliance with legal obligations
Internal business operations and analytics
SMS Consent and Communications
We obtain SMS consent when you voluntarily provide your phone number through our website, service forms, or direct communication and agree to receive text messages.
Your number and consent are used only for appointment reminders, service updates, and customer support. We do not allocate or transfer your mobile number or SMS consent to third parties for marketing purposes.
You may opt out at any time by replying “STOP.”
Information Allocation and Disclosure
SMS Marketing Compliance
No mobile information will be allocated to third parties or affiliates for marketing or promotional purposes. Allocation of information to subcontractors supporting services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be allocated to any third parties.
Service Providers
We may allocate your information to trusted third-party service providers who assist us in:
SMS delivery and telecommunications services
Customer support operations
Technical infrastructure and maintenance
Data analytics and service improvement
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security issues
Enforce our terms of service
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
SMS Opt-Out
You can opt out of our SMS services at any time by:
Texting "STOP" to our shortcode
Contacting us directly at [email protected]
Access and Correction
You have the right to:
Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to enhance your experience on our website and improve our services. These technologies may collect information such as: Browser type and device information, Pages visited and time spent on our website, IP address and general location data, Interaction with advertisements or forms
We may use third-party tools such as analytics providers and advertising platforms to better understand website performance and improve our marketing efforts.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Website: kcjoandcompany.com
Consent
By using our SMS appointment reminder services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
This Privacy Policy is effective as of the date listed above and applies to all information collected by KC JO and Company LLC.